Scoring the Best MBA Admissions Consultants by Relative Advantage: An ROI-Based Analysis

Attending a respected MBA program, particularly one of the M7 programs, has the potential to be transformative for your career path and future earnings. It’s undeniably costly in the short term, but the data shows that the return on investment is huge for graduates of these programs:

M7 MBA Schools — Earnings Data
School Early-career median pay Estimated 20-year earnings Estimated lifetime earnings
HBS $141,000$3,780,000$8,500,000
Stanford GSB $138,000$3,700,000$8,330,000
MIT Sloan $130,000$3,510,000$7,890,000
Kellogg $130,000$3,490,000$7,860,000
Wharton $123,000$3,310,000$7,440,000
Columbia $113,000$3,020,000$6,800,000
Chicago Booth $111,000$3,000,000$6,740,000
M7 Average $126,571$3,401,429$7,651,429

Early-career pay reflects pay for workers with 0–5 years of experience. Source: Poets&Quants, Payscale analysis.

The data above comes from an interesting analysis Poets&Quants commissioned from Payscale. It shows the true size of the impact an M7 MBA has on a graduate’s earnings in the long run—not merely a short-term view of how much it boosts their earnings in their first post-MBA role.

It’s clear from this that an M7 MBA is a huge force multiplier for your lifetime earnings. But of course, attending an M7 program is not as simple as just deciding you want to. Admission is extremely competitive.

I take it as a given that hiring an admissions consultant is the single best way to boost your odds of admission. These services are usually expensive, but the costs pale in comparison to a) the tuition fees charged by schools, b) the scholarships you might secure by working with a consultant, and c) the boost to your earnings that the MBA will ultimately provide.

But how do you know which consultant will most effectively boost your candidacy? A lot of impressive-sounding stats get thrown around in these companies’ marketing, and it can be difficult to see what’s actually important.


Measuring the ROI of MBA Admissions Consulting

In the following analysis, I want to compare the effectiveness of some of the most prominent admissions consulting firms in a data-driven way.

Who Does This Apply To?

But first, a caveat: Not everyone will get the same benefits out of admissions consulting. The analysis below describes the impact of different admissions consulting options for well-qualified candidates with realistic career goals and no major disqualifying factors in their profile.

Candidates who simply have no chance of getting into an M7 school should not throw money at admissions consultants in the hopes that it will magically get them in. Good consultants can provide a significant boost to your candidacy, but only when building on a reasonably solid foundation, and I’m not trying to imply a different picture in this analysis.

For example, some major gaps or challenges in your profile that would be difficult to overcome with admissions consulting would be:

  • A GMAT or GRE score significantly below the average for your target programs
  • A poor GPA from your undergrad studies
  • Substantially more or fewer years of professional experience than the usual expectation of around 5
  • Coming from a particularly overrepresented cohort in terms of your personal and professional background

If one or more of these apply to you—and you don’t have something truly special balancing out your profile—know that applying to M7 programs will always be a long shot, however much money you throw at admissions consultants.

With that said, let’s define how I’m approaching the comparison itself.

Inclusion Criteria

There are hundreds of MBA admissions consulting firms out there, and it wouldn’t be realistic or particularly useful to try to rank all of them. Instead, I narrowed down the list to 10 companies based on a few criteria. To be included, a firm must:

  • Offer some form of comprehensive support rather than just hourly services or essay editing
  • Employ multiple consultants, not just a single consultant working alone
  • Serve a broad client base of MBA applicants, not explicitly specialize in one professional or geographical niche (e.g., military applicants, applicants from a particular region)
  • Have been in operation for at least 3 years to build up a track record I can meaningfully analyze
  • Meet a basic threshold of recent activity, defined as having at least 25 verified reviews on Poets&Quants identifying the client as “Class of 2026/7/8” (this is a deliberately low bar; I don’t want to arbitrarily exclude firms serving a small client base annually)

The Relative Advantage Score

I’ll compare these firms using a quantitative approach, with a formula based on:

  • Expected ROI (the potential upside, based on the numbers explored in the introduction), which is then weighted by two qualitative levers: the NPS Factor (verified client satisfaction) and the Service Multiplier (the depth and intensity of support).
  • The Consulting Cost (for a 3-school comprehensive package) is subtracted from this quality-adjusted upside, ensuring that premium fees must be justified by proportional increases in quality or results.
  • The MBA Cost (the average cost of an M7 MBA) is used as the denominator, grounding the analysis relative to the cost of the degree itself.

It all goes together in the following formula:

Relative Advantage = ( Expected ROI × NPS Factor × Service Multiplier ) Consulting Cost MBA Cost

This model takes price into account in a balanced way. A firm with a low price but poor service won’t hide its lack of rigor, and a high-priced firm won’t automatically lose out if its service intensity and ROI impact are significantly higher than the field average—in other words, if the price is justified.

To explain some of the rationale behind this methodology:

  • I did not include success rates in the calculation because they are inconsistently calculated, difficult to verify, and not provided by many firms.
  • I avoided metrics (such as total number of 5-star reviews) that would unduly bias the ranking in favor of larger firms. Although, as described above, the companies included all had to meet a basic threshold of activity and notability, many of the firms doing the best work in this field are relatively small and should not be excluded from the conversation. (The analysis suggests scale is sometimes more of a liability than a positive signal.)
  • Net promoter score (NPS) is a metric provided by Poets&Quants for all consultants with 5+ reviews and based directly on a question asked directly to reviewers when they submit their review. The NPS is only displayed in aggregate for each consultant, not next to individual reviews, so clients have less incentive to exaggerate their feelings here than in the public star rating they submit.

Model Assumptions

Two of the values used in the Relative Advantage Score calculation are identical for every firm, since they relate to the degree itself and not the cost or quality of the admissions consulting firm. These values are:

Model Assumptions
Expected ROI
$7,651,429
MBA Cost
$241,621

Expected ROI is the average lifetime ROI of an M7 graduate, taken from the Payscale data discussed in the introduction above.

MBA Cost is the average cost of a two-year, full-time M7 MBA. It includes raw tuition costs as well as estimates of associated costs such as relocation and living expenses.

Note that the figure here doesn’t include opportunity cost (i.e., the compensation you lose by dropping out of the workforce for the duration of the degree), since this will vary widely depending on your work. Therefore, this value should be considered an underestimate of the true cost of an MBA.


The Results

Next up, the table below shows the overall ranking of the firms by their Relative Advantage Score, along with the individual stats that contributed to the overall scores. Following the table, I discuss each firm’s results in more detail.

MBA Admissions Consulting — Relative Advantage Summary
Firm NPS NPS factor Service multiplier Consulting cost (3-school) Relative advantage
#1Menlo Coaching 9.981.11.08$19,000 37.54
#2Gatehouse Admissions 9.971.091.04$12,250 35.85
#3Stacy Blackman Consulting 9.901.021.06$11,500 34.19
#4Vantage Point 9.911.031.04$12,950 33.87
#5Fortuna Admissions 9.901.021.04$11,500 33.54
#6Admissions Gateway 9.971.090.96$10,500 33.09
#7mbaMission 9.860.981.04$10,250 32.23
#8Stratus Admissions 9.790.911.06$9,400 30.51
#9Sam Weeks Consulting 9.790.911.06$13,500 30.49
#10MBA Prep School 9.750.870.98$8,995 26.96

Firm-by-Firm Analysis

Menlo Coaching — MBA Admissions Consulting Scorecard

Menlo Coaching

Rank #1
Access & Responsiveness
Explicitly offers "unlimited support across every part of the process."
2 / 2
Coach Attention Model
Explicitly states a limit of 12–15 clients per coach annually.
2 / 2
Process Coverage
States that support runs from early positioning through final interviews and scholarship negotiations.
2 / 2
Embedded Extras
Provides in-house GMAT/GRE tutoring and prep courses.
2 / 2
Specialist Depth
Multidisciplinary team including former M7 AdCom, alongside PhDs, MBB consultants, tech execs, and tutors. Less AdCom experience than some other firms.
1 / 2
Raw Score 9 / 10 → Service Multiplier 1.08
NPS
9.98
NPS Factor
1.1
Service Multiplier
1.08
Cost (3-School)
$19,000
Relative Advantage Score 37.54

Menlo Coaching takes the top spot by a clear margin, earning the highest service multiplier in the dataset through a combination of explicitly capped coach workloads, in-house test prep, and an unusually thorough process that offers support with every single element of the application.

Its $19,000 price tag is the highest of any firm here, but that premium is offset by a service model that scores the maximum on 4 out of 5 dimensions, the only deduction coming from its relatively limited AdCom representation compared to firms like Fortuna or Stacy Blackman. For a candidate who wants a fully integrated, high-touch engagement, Menlo’s model is the most comprehensive on offer.

Gatehouse Admissions — MBA Admissions Consulting Scorecard

Gatehouse Admissions

Rank #2
Access & Responsiveness
Customized, extensive process with language implying unlimited support at each stage.
2 / 2
Coach Attention Model
No explicit low-ratio claim, but model appears to offer deep support.
1 / 2
Process Coverage
Includes extensive coverage of every step in the process.
2 / 2
Embedded Extras
A proprietary "Experience Inventory" and interview video series, but no test prep.
1 / 2
Specialist Depth
Focus on hiring MBAs from elite programs, but little AdCom experience.
1 / 2
Raw Score 7 / 10 → Service Multiplier 1.04
NPS
9.97
NPS Factor
1.09
Service Multiplier
1.04
Cost (3-School)
$12,250
Relative Advantage Score 35.85

Gatehouse Admissions finishes second on the strength of a very high NPS and a service model that is more thorough than its midmarket price point implies. Its score of 1.04 reflects a rigorous, structured process with strong end-to-end coverage and a proprietary Experience Inventory.

Gatehouse does fail to reach the top tier on both coach attention and specialist depth. There is no explicit claim about client loads, and the team skews toward elite MBA graduates rather than former AdCom. The result is a firm that delivers strong client satisfaction for the price, but not quite the depth implied in its marketing materials.

Stacy Blackman Consulting — MBA Admissions Consulting Scorecard

Stacy Blackman Consulting

Rank #3
Access & Responsiveness
Claims "unlimited access" to your coach, but other language suggests parts of the process are handled through templates.
1 / 2
Coach Attention Model
Mentions "limited client-per-consultant experience" but without any hard numbers.
1 / 2
Process Coverage
Coverage of full process including waitlist strategy and deferral requests.
2 / 2
Embedded Extras
Bespoke extras such as “The Vault” and “Flight Test,” as well as the recent addition of a small in-house test prep team.
2 / 2
Specialist Depth
Emphasis on elite AdCom experience on the team, along with interview expertise.
2 / 2
Raw Score 8 / 10 → Service Multiplier 1.06
NPS
9.9
NPS Factor
1.02
Service Multiplier
1.06
Cost (3-School)
$11,500
Relative Advantage Score 34.19

Stacy Blackman Consulting takes third place by a narrow margin over Vantage Point, its score lifted by a service model that combines strong AdCom expertise with a distinctive set of bundled extras. The Vault resource library and the Flight Test—a cold-read review of your full application by a former AdCom before submission—are worthwhile novelties, and the small in-house test prep team earns the firm a top score for Embedded Extras.

The main caveat is that SBC’s access and attention model appears shakier than the top two firms: Parts of its service description suggest a template-driven approach, and its client-to-coach ratio is not quantified with any definite numbers. At $11,500 for 3 schools, this is decent value for candidates who prioritize AdCom insight and a structured, resource-rich process over a fully bespoke high-touch engagement.

Vantage Point MBA Admissions — MBA Admissions Consulting Scorecard

Vantage Point MBA Admissions

Rank #4
Access & Responsiveness
Explicitly promises unlimited calls, emails, and drafts.
2 / 2
Coach Attention Model
A dedicated consultant, but no explicit claim about low client-to-coach ratio.
1 / 2
Process Coverage
Extensive support, but without any mention of post-submit, waitlist, or scholarship negotiation support.
1 / 2
Embedded Extras
Resource library and bespoke "AdCom Trial Run," but no test prep.
1 / 2
Specialist Depth
Team with diverse experience, elite MBA backgrounds, but relatively little AdCom experience.
1 / 2
Raw Score 6 / 10 → Service Multiplier 1.04
NPS
9.91
NPS Factor
1.03
Service Multiplier
1.04
Cost (3-School)
$12,950
Relative Advantage Score 33.87

Vantage Point MBA Admissions ranks 4th largely by virtue of its explicit unlimited access commitment and its distinctive “AdCom Trial Run,” which gives it a meaningful edge on the Embedded Extras dimension over firms of comparable price.

Its score is held down by a notable lack of post-submit, waitlist, or scholarship negotiation support—a notable gap for candidates who want true end-to-end coverage. An NPS of 9.91 is solid, and at $12,950 it’s enough to give Vantage Point a strong placement, though it’s a noticeable step down from the top 2.

Fortuna Admissions — MBA Admissions Consulting Scorecard

Fortuna Admissions

Rank #5
Access & Responsiveness
Talks about deep support but without any explicit claims of unlimited access.
1 / 2
Coach Attention Model
No explicit claims about coach-to-client ratios.
1 / 2
Process Coverage
Explicit claims of full process coverage including post-submit support.
2 / 2
Embedded Extras
Includes application reviews by the team, social media audit, but no in-house test prep or other major bonus.
1 / 2
Specialist Depth
Talks about team of former AdComs from top US and international schools.
2 / 2
Raw Score 7 / 10 → Service Multiplier 1.04
NPS
9.9
NPS Factor
1.02
Service Multiplier
1.04
Cost (3-School)
$11,500
Relative Advantage Score 33.54

Fortuna Admissions ranks 5th, with strong specialist depth; the firm is built around former admissions directors and associate deans from top US and international schools, giving it some of the deepest AdCom expertise in the comparison.

What prevents it from ranking higher is a service model that is less explicit than its competitors about access and coach attention: The firm does not make any claims about unlimited support or limited client loads, raising some doubts about the depth of attention clients receive.

Admissions Gateway — MBA Admissions Consulting Scorecard

Admissions Gateway

Rank #6
Access & Responsiveness
Claims "no limit to conversations" and not to "count hours," but lack of detail about process makes this suspect.
1 / 2
Coach Attention Model
Implausibly high volume of clients per consultant suggests a high degree of delegation.
0 / 2
Process Coverage
Little explicit information about process.
0 / 2
Embedded Extras
Test prep available through YourScore, a separate but affiliated Admissions Gateway brand.
1 / 2
Specialist Depth
Large team with degrees from many top programs, but limited AdCom experience.
1 / 2
Raw Score 3 / 10 → Service Multiplier 0.96
NPS
9.97
NPS Factor
1.09
Service Multiplier
0.96
Cost (3-School)
$10,500
Relative Advantage Score 33.09

Admissions Gateway presents the most analytically interesting case in the ranking. Its NPS of 9.97 is the joint highest in the dataset, and it has placed clients into some of the most competitive MBA programs in the world.

Yet it finishes 6th, held back by a service multiplier of just 0.96. The low multiplier reflects a model that is difficult to evaluate from publicly available information: The firm provides limited detail about its process, and its very high client volume per consultant raises questions about the attention model.

mbaMission — MBA Admissions Consulting Scorecard

mbaMission

Rank #7
Access & Responsiveness
Explicitly promises unlimited brainstorming, feedback, and revisions.
2 / 2
Coach Attention Model
Talks about a dedicated consultant, but no clarity regarding their client load.
1 / 2
Process Coverage
Claims to provide full application coverage, but less explicit than others about interview and post-submit support.
1 / 2
Embedded Extras
The onTrack platform offers a large quantity of proprietary resources, although no test prep coverage.
1 / 2
Specialist Depth
Large team of consultants with MBAs from top programs and a lot of AdCom experience.
2 / 2
Raw Score 7 / 10 → Service Multiplier 1.04
NPS
9.86
NPS Factor
0.98
Service Multiplier
1.04
Cost (3-School)
$10,250
Relative Advantage Score 32.23

mbaMission is the largest firm in the ranking and the only one with 6 consultants each holding >100 verified reviews. It ranks 7th because its service model, while fairly comprehensive, is less distinctive than the firms above it. Its explicitly unlimited attention model earns a 2, and the onTrack platform is a proprietary resource that drives its extras score.

The main constraint is an NPS Factor of 0.98, reflecting an NPS of 9.86 that trails the top firms, not an unexpected outcome for a firm that prioritizes scale above all else. At $10,250 it offers reasonably good value relative to its service depth, but with some doubts about a model that trends increasingly toward quantity over quality, especially given mbaMission was recently acquired by private equity.

Stratus Admissions — MBA Admissions Consulting Scorecard

Stratus Admissions Counseling

Rank #8
Access & Responsiveness
Regular touchpoints and comprehensive support, but no explicit "unlimited-access" claims.
1 / 2
Coach Attention Model
Unusually explicit team-based, layered model.
2 / 2
Process Coverage
Covers strategy, essays, recommendations, interviews, and decision support.
2 / 2
Embedded Extras
Four-school guarantee is a meaningful safety net; no in-house test prep.
1 / 2
Specialist Depth
Team-based model ensures specialist support for each stage of the process.
2 / 2
Raw Score 8 / 10 → Service Multiplier 1.06
NPS
9.79
NPS Factor
0.91
Service Multiplier
1.06
Cost (3-School)
$9,400
Relative Advantage Score 30.51

Stratus Admissions Counseling has the most distinctive structural model of any firm in the ranking: a formal 4-person team for every client, comprising a primary consultant, strategist, school-specific reviewer, and a proofreader. This earns it a strong service multiplier of 1.06.

It ranks 8th primarily because of a low NPS Factor, reflecting a 9.79 NPS that is the 2nd lowest in the dataset. The model suits candidates who value collaborative, multi-perspective review over a single-consultant relationship. Similar to mbaMission, Stratus was recently acquired by private equity, raising the same concerns about whether the service will maintain its quality over time.

Sam Weeks Consulting — MBA Admissions Consulting Scorecard

Sam Weeks Consulting

Rank #9
Access & Responsiveness
Gives estimates of time spent on each stage ("not hard limits"); not explicitly unlimited.
1 / 2
Coach Attention Model
Model with close interaction with coach and small client loads.
2 / 2
Process Coverage
Extensive process including post-submit support.
2 / 2
Embedded Extras
Database of past video interview prompts, full access to self-guided MBAConsultant platform, along with a small in-house test prep team.
2 / 2
Specialist Depth
Small team with MBAs from top schools but limited AdCom experience.
1 / 2
Raw Score 8 / 10 → Service Multiplier 1.06
NPS
9.79
NPS Factor
0.91
Service Multiplier
1.06
Cost (3-School)
$13,500
Relative Advantage Score 30.49

Sam Weeks Consulting is a smaller operation that punches above its weight, performing well on Process Coverage and Embedded Extras, thanks to a database of past video interview prompts, access to the MBAConsultant platform, and an in-house test prep team.

Its relative advantage score of 30.49 is constrained primarily by its price of $13,500, which is on the higher end for a boutique firm, and by an NPS of 9.79. The service model is more resource-rich than its size might suggest, and candidates who prioritize supplementary tools alongside personal coaching may find it worthwhile, although a lack of deep AdCom experience on the team could be a concern.

MBA Prep School — MBA Admissions Consulting Scorecard

MBA Prep School

Rank #10
Access & Responsiveness
Describes approach as "comprehensive" and "whatever it takes," but little detail on how it works in practice.
1 / 2
Coach Attention Model
Emphasizes "a dedicated coach" but little explicit detail.
1 / 2
Process Coverage
Good coverage of the core process, but limited interview prep and no mention of post-submit support.
1 / 2
Embedded Extras
No notable bundled extras.
0 / 2
Specialist Depth
Small team with MBAs from top programs but limited AdCom experience.
1 / 2
Raw Score 4 / 10 → Service Multiplier 0.98
NPS
9.75
NPS Factor
0.87
Service Multiplier
0.98
Cost (3-School)
$8,995
Relative Advantage Score 26.96

MBA Prep School finishes last in the ranking, earning the lowest Relative Advantage Score of 26.34. Its service multiplier of 0.98 reflects a model that scores 1 across most dimensions but provides limited public detail about how the process works in practice, with no mention of post-submit support, no bundled extras, and no explicit claims about coach availability or client loads.

Its NPS of 9.75 is also the lowest in the dataset. At $8,995 it is the cheapest firm here, but not cheap enough to offset below-average services and customer satisfaction.


Final Verdict

The 10 firms reviewed here represent the strongest performers in the MBA admissions consulting market, as measured by verified client satisfaction, service depth, and expected value relative to the cost of the degree itself. There is no real “bad” choice in the pack.

Menlo Coaching stands apart at the top because it is the only firm in the dataset to score the maximum on 4 out of 5 service dimensions, combining hard coach capacity limits, a substantial in-house test prep operation, and a multidisciplinary team into a model that is more comprehensive than its peers.

Gatehouse Admissions follows on the strength of almost-as-high client satisfaction and a fairly rigorous process relative to its price point. Stacy Blackman Consulting takes 3rd because the in-house extras—The Vault, Flight Test, and a test prep option—give it a service multiplier close to the top of the pile.

Beyond the top 3, the right choice depends on what you are optimizing for: Fortuna may be a good pick if AdCom expertise is the priority, Stratus if you want multi-perspective collaborative review, mbaMission if you’re most comfortable with a large, established firm and can accept the tradeoffs entailed by scale and PE ownership.


Appendix A: Overall Methodology & Glossary

Expected ROI

Expected ROI is the size of the opportunity you are trying to improve through better admissions support. In the formula, it is the starting value pool and is based on the Poets&Quants Payscale analysis figures discussed at the start. This value is the same for all firms. It balances the analysis by keeping the consultant fee in proportion to the value of the MBA outcome.

NPS Factor

The NPS Factor converts a firm’s NPS rating (as shown on P&Q) into a small multiplier around the group average. In the formula, it slightly increases or decreases the expected ROI before cost is subtracted. Since every firm in the list has a strong NPS, I kept the effect centered on the group average of 9.88, meaning firm scores above that value are rewarded, and vice versa.

NPS Factor Calculation

NPS Factor = 1 + ( NPS Firm 9.88 )

Service Multiplier

The Service Multiplier reflects how much actual support is built into the package, such as access, coaching intensity, process coverage, and specialist help. In the formula, it works like a second small multiplier on ROI, allowing firms with more comprehensive service models to earn additional value credit. It balances the analysis by recognizing real differences in what buyers receive, instead of assuming all firms offer the same level of support for different prices. (See Appendix B for full explanation and per-firm scores.)

Consulting Cost (3-School)

Consulting Cost (3-School) is the amount you pay for a 3-school package from the firm. The 3-school package is a convenient point of comparison because it’s a common choice and is the price that P&Q lists for each consultant (that said, I checked P&Q price listings against the firms’ own sites when possible). In the formula, this cost is subtracted after the quality adjustments, which means every extra dollar of fee reduces the final score. It balances the analysis by making sure premium firms still have to justify their higher prices through stronger quality and support.

MBA Cost

MBA Cost is the average cost of an M7 MBA and acts as the denominator in the formula. It scales the final result so that the score reflects value relative to the size of the total investment, not just raw dollars. Together with the other monetary values included in the calculation, it keeps the cost of consulting in perspective relative to the higher cost of the MBA itself, and the even higher expected ROI.

Relative Advantage Score

This is the final output of the model: a single score that combines upside, service quality, and cost into one comparable number. A higher score means the firm delivers more value relative to the size of the MBA investment. It helps balance the analysis by stopping any one input, like sticker price alone, from driving the whole decision.

The formula starts with the upside of the MBA, then adjusts that upside for firm quality and service depth, then subtracts what you pay the consultant. Finally, it divides that result by the overall MBA cost to create a normalized value score. That structure rewards upside and service quality, but still forces firms to earn their place relative to cost.

Appendix B: Service Multiplier Methodology & Scores

NPS captures verified client sentiment, but it does not describe how much support is actually built into each package, since client satisfaction is also related to their expectations going in. To account for differences in service intensity, I added a modest Service Multiplier, consisting of 5 dimensions related to the observable package design, each assigned a score from 0 to 2:

  1. Access & Responsiveness
    • 0 = limited or unclear
    • 1 = strong but not clearly unlimited
    • 2 = explicitly unlimited/always-on support
  2. Coach Attention Model
    • 0 = no evidence of unusually high-touch model
    • 1 = dedicated consultant or multi-person support
    • 2 = explicitly described low client-to-coach ratio or similar strong proof of attention depth
  3. Process Coverage
    • 0 = partial coverage/core application help only
    • 1 = full process including interviews and post-submit support
    • 2 = full process plus unusually comprehensive end-to-end support
  4. Embedded Extras
    • 0 = no notable bundled extras
    • 1 = meaningful tools, platform, resource library, or special review layer
    • 2 = especially strong integrated extras such as in-house test prep or unusually robust bundled resources
  5. Specialist Depth
    • 0 = generalist support only
    • 1 =experienced consultant plus some specialist elements
    • 2 = clearly structured specialist bench or multidisciplinary support

I summed the 5 dimensions to produce a Raw Support Depth Score, which I converted into a Service Multiplier using a similar formula to that used for NPS Factor (see Appendix A).

Service Multiplier Calculation

Service Multiplier = 1 + 0.02 × ( Raw Support Depth Score Firm 5 )